Delivery Information
The vast majority of orders are delivered on 26 tonne lorries which are about the same size as a double-decker bus. Please contact us immediately on customerservice@i4lgroup.co.uk if you have any access concerns for this vehicle to avoid any possible delivery issues. If you have access concerns, we can accommodate deliveries on smaller vehicles in the majority of cases.
Please ensure there is a means of offloading your order on-site (unless otherwise agreed with Buildind Supplies Online). Always check your delivery is correct when it arrives before you unload and sign for your order. In the unlikely event that your delivery is not correct or damaged please notify us immediately by emailing returns@i4lgroup.co.uk and also mark any issues on the delivery slip.
Should you have any queries please do not hesitate to contact us on 020-3936-2839 or just email customerservice@i4lgroup.co.uk. Our phone lines are open Monday - Friday from 8.30am to 5.00pm.
CHECKING DELIVERY TIMES
If you wish to check the delivery time of your order on the day of delivery please email customerservice@i4lgroup.co.uk and please provide your order number. One of our dispatch team will then provide you with an eta by email where possible. Please note this is just an eta only and is not an exact time, delays may occur from when an order leaves it's storage point to when it arrives to its delivery point. Building Supplies Online will try to be as accurate as possible with given eta's.
ORDER TRACKING
Check the progress on your order by emailing: customerservice@i4lgroup.co.uk
Please note: Deliveries are made to the address supplied to us. If orders are returned to us by the carriage company we may make an additional delivery charge for re-dispatch.
OFF SHORE DELIVERIES
Offshore deliveries may incur an additional delivery charge. This will be calculated after your order is placed online or if you call for a quote we will include this additional delivery charge on our quote. Additional delivery charges are calculated on an as requested basis and price dependent on location and time of year.
MAINLAND UK
All our orders are dispatched using a local delivery service, for remote regions within the mainland UK or special delivery requests your order may be dispatched with a courier or haulage company. There may be an additional charge for this courier service but you will be notified before dispatch of this if you wish to proceed. Some areas of Scotland and Wales may not be covered in our free delivery or standard lead time terms. Delivery to Northern Ireland may incur additional delivery fees also. If delivery is required to these areas please contact us before ordering to confirm lead times and whether we can ship under standard terms.
Due to rising transport costs, we are currently unable to accept some orders under £200.00 excluding vat. Please email us at sales@i4lgroup.co.uk to check before ordering.
We strongly recommend not to book any tradesmen to carry out any work until after you have received your order in full in case any delays/discrepancies occur.
